Terms and Conditions

The Terms and Conditions listet below is valid for all orders made with Swim-Cap-City.com

You can order our products though the website www.swim-cap-city.com. If you have any inquiries for products within swimming accessories that are not shown our website, please feel free to contact us.All prices at www.swim-cap-city.com are including Danish VAT of 25%. The prices are daily prices.
When you shop at www.swim-cap-city.com the agreement is concluded in English.
If you have created an account at Swim-Cap-City.com you can see your past and present orders by logging into your account. If you wish to receive a new copy of your order confirmation or have questions about past or current order, please feel free to contact Swim-Cap-City.com via this link: Contact us or by phone +45 50314040 Monday to Friday between 6:00 - 9:00 PM (CET)

How to shop at Swim-Cap-City.com:
To make a purchase at www.swim-cap-city.com you have to follow these steps.

1: Find the products you wish to order and add them to the Shopping Cart. After this proceed to checkout.

2: Enter your personal information or login if you already have an account.

3. Choose payment method.

4: Accept the terms and conditions.

5: Fill out credit card information, make sure all details are correct and confirm the purchase.

6: Then the purchase is confirmed and an order confirmation is sent by email to the given e-mail-address.

Swim-Cap-City.com offers the following payment methods:
Dankort, e-Dankort, Visa, Visa Electron, Maestro, Mastercard, JCB and payment via American Express.

We do not charge fee for payment with credit cards. The amount of your order will first be redrawn when the products are shipped from Swim-Cap-City.com

Payment made at Swim-Cap-City.com is handled by Danish Epay.dk which is one of the leading suppliers of payments. All transactions are encrypted and approved by NETS.

When you pay by credit card, you are always protected against abuse, since you have the option to refuse payment when you receive your statement from your bank. You have no deductibles in the event that your card has been misused in an Internet shop that uses SSL (Secure Socket Layer) in its payment. The data you submit in connection with purchases paid by credit card is encrypted (SSL) and it is only PBS that can read them. Neither Swim-Cap-City nor anyone else has possibility to read the data and there can never be deducted an amount greater than the amount you have confirmed at the purchase.

When buying at www.swim-cap-city.com a charge of €3 or £2.52 will be imposed purchaser in freight cost.

Terms of delivery:
All orders placed on weekdays will as far as possible be dispatched the same or next business day.
Are the ordered items in stock, will the expected delivery time be 3-7 business days. On weekends and holidays the shipment will be sent next working day.
In the case that the booking is made up of products that are not in stock, the order will be shipped when all items are in stock - longer delivery time may thus be expected.


You always have 14 days to cancel your purchase. This is effective from the date you receive the product. When a right of cancellation is used, it is recommended by Swim-Cap-City.com that the goods are returned and sent by parcel post. In this way it is possible to track the package and eliminates any doubt as to whether the goods have been delivered to Swim-Cap-City.com. In addition, the customer is able to actively track and trace if the package does not arrive to Swim-Cap-City.com. Return shipment must be sent in protective packaging much like the same shipping packaging as the goods were received in. Return shipment will be held by the buyer. If the product is exchanged Swim-Cap-City.com will pay the freight for the replacement product that we sent to you.
The product must be returned in the same condition as when received - it means in original packaging and without having been inflicted product damage.

Once we have received and checked that the returned item is as it should be Swim-Cap-City.com will refund or exchanged the product.

Christmas Gifts bought at Swim-Cap-City.com can be returned until the 31th of january - 2017

Returned products must be sent to:

Skt. Olai Bakke 17A, Vejrum K.
DK-7600 Struer
(Returned product)

Note! We do not accept packages sent without adequate postage or per. COD!
Remember to enclose information that enables us to identify you. That means name, address and phone number.
If you saved the order confirmation, you may also want to include a copy of this.

In accordance with Danish Sale of Goods Act Swim-Cap-City.com provides a 24 month warranty. The warranty does not cover defects or damages directly or indirectly resulting from misuse or intervention of the product. The invoice for the product must be shown upon request by the warranty. After receiving the warranty Swim-Cap-City.com will send you an e-mail concerning the further process. If the complaint is warranted, you will either get the product repaired or replaced, refunded or a reduction in price, depending on the specific situation.

Warranty products must be sent to:
Skt. Olai Bakke 17A, Vejrum K.
DK-7600 Struer
(Warranty product)

For warranty products please contact Swim-Cap-City.com by email. The email must contain the relevant information about the specific warranty, as this will ease the procedure. We will then decide on the further process. Swim-Cap-City.com covers (reasonable) shipping costs for warranty products and forward on request a return shipping label or a return letter to be used for return shipping of the product concerned. Returned shipments must be sent in protective packaging and the received label must be placed on the return package and delivered at your Post Office. If a product is returned, please include the following information: description of the fault, copy of the invoice and any other relevant information. If an invoice copy is not attached, the warranty request will be closed until this is provided as this is the customer's proof of purchase. Note! We do not accept packages sent without adequate postage or per. COD!

Privacy Policy:
1: Cookies
A cookie is a term for that a user's behavior is registered on a network at the user himself (the user's hard drive). That way the server knows this (e.g. a website) the next time the user visit. There is not stored any personally identifiable data in a cookie, but rather information about a users behavior on a website, for example when a user types in a login to a special section on the site. A cookie is stored on the user's hard drive along with cached files. A cookie is a text file that is sent to your browser from a web server and stored on your computer's hard drive. You can set up your browser to notify you when you receive a cookie, or you may choose to disable cookies. Cookies are only used to recognize your PC.
Technically “Cookies” are divided into two types. One type is called "session cookies". "Session Cookies" are needed to keep track of what you put into your shopping cart while you navigate around the site. “Session cookies” are not stored on your PC, but disappear when you close your web browser.
There is another type of "cookie" which is called “permanent cookie” and this is saved as a text file on your PC for approx. one month. A “permanent cookie” is to enable our server to recognize your PC next time you log onto our website. Swim-Cap-City.com uses cookies in order to optimize our website and its functionality and to make your visit as easy as possible. Cookies can always be deleted from your computer.

2: Log statistics
Log statistics is used at www.swim-cap-city.com and means that a statistic system gathers information that can give us a statistical picture of how many visitors our website has had, where they come from, what site they were on when they left our website and more. At www.swim-cap-city.com log statistic is used by the purpose to optimize our website and its functionalities.

Personal data:
In order to have an agreement with us, you have to register yourself with the following information’s:
-Telephone number

We register your personal information in order to deliver the order to you.
Personal information will be registered at Swim-Cap-City.com for 5 years, after which the data is deleted.
When we gather personal details via our website, we ensure that it is always done with your explicit consent, so that you are informed of exactly what information is collected and why. The employees at Swim-Cap-City.com have access to information about you.
The data administrator at www.swim-cap-city.com is, Thomas Hedegaard.
We do not store customer data encrypted and we do not transmit customer data encrypted.
Information provided to Swim-Cap-City will not be sold in any way to third parties and we will not store any sensitive personal data about you.
As registered at Swim-Cap-City.com, you always have the right to raise objections to the registration. You also have the right to know which information’s that is registered about you. You have these rights due to the Danish Act on Processing of Personal Data and any requests regarding this must be directed to Swim-Cap-City.com via this link: Contact us

There will be no advertising or marketing on your email address unless you have signed up for our newsletter. Otherwise this is only used for order status and satisfaction analysis.

To the extent that Swim-Cap-City.com may be responsible, the responsibility is limited to the direct loss and therefore do not include indirect losses such as lost wages, transportation costs, etc.
We accept no further responsibility than what is required under Danish law.