Frequently asked questions

Which payment methods are available?

Do you charge a fee when paying with credit cards?

Is it safe to shop at Swim-Cap-City.com?

Will I receive an order confirmation after end purchase?

How much do you charge in shipping?

How long a delivery time do you have?

What if I regret the purchase?

How long a warranty comes with your products?

How can I get in contact with Swim-Cap-City.com?

When do you draw the money for the ordered products?




Which payment methods are available?

You can use the following payment methods at Swim-Cap-City:

Visa, Visa Electron, Maestro, Mastercard, JCB, American Express, Dankort and e-Dankort,.

Furthermore we also offer payment via Electronic Invoicing to public institutions and etc.


Do you charge a fee when paying with credit cards?

No, Swim-Cap-City.com do not charge you any fee for paying with credit cards.


Is it safe to shop at Swim-Cap-City.com?

Yes, payments at Swim-Cap-City.com are made through Danish Epay.dk which is one of the leading suppliers of payment solutions and provides a very high standard of safety. All transactions are encrypted and approved by Nets.

 

Will I receive an order confirmation after end purchase?

Yes, if you have ordered and paid for a product  an order confirmation will be forwarded automatically by email. If you do not receive the confirmation within a short time, it may be due to that Swim-Cap-City.com receives many orders and the system therefore takes longer to process each e-mail or that you might have made a typo when you entered your email address while placing the order,.

If you do not receive a confirmation within 2 hours after your order has been completed, please contact Swim-Cap-City.com with all the relevant information.

 

How much do you charge in shipping?

Swim-Cap-City.com does only charge you €3 or £2.52 for shipping independently of the size of the order.

 

How long a delivery time do you have?

All orders placed on weekdays will as far as possible be dispatched the same or next business day.

Is the ordered items on stock will the lead time usually be 3-7 business days.

On weekends and holidays will the shipment be sent next working day. However, there may be minor delays in the event that the item is not in stock - in these cases you will be informed accordingly.


What if I regret the purchase?

In accordance with Danish Sale of Goods Act provides Swim-Cap-City.com 14 days right of withdrawal for products bought at www.swim-cap-city.com

The 14 days are counted from the day you physically receive the product at your location or pick it up at the post office. Returned shipments must be sent in protective packaging (much like the same shipping packaging as the goods were received) and delivered at your local post office.


How long a warranty comes with your products?

In accordance with Danish Sale of Goods Act Swim-Cap-City.com provides a 24 month warranty on all the products that are sold at www.swim-cap-city.com


How can I get in contact with Swim-Cap-City.com?

You are always welcome to contact us by e-mail, telephone, letter or via this link: Contact us


Adresse:

Swim-Cap-City.com

Skt. Olai Bakke 17A, Vejrum K.

DK-7600 Struer

Denmark

 

Phone:

+45 50 31 40 40

Monday to Friday: 6:00 - 9:00 PM (CET)


When do you draw the money for the ordered products?

The money for the products ordered will be first be drawn when the goods have been sent from Swim-Cap-City.com


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